Table of Contents
User Types
TetherX has four user types. Choose the appropriate type when creating accounts to ensure proper security and access control.
| Type | Summary |
|---|---|
| User | Staff with limited access to specific cameras - receptionists, security guards |
| Admin | System owner with full control - can manage users and settings |
| Integrator | Security installer with Admin-like access, usually revoked after commissioning |
| Guest | Temporary access via shared link - no account needed |
Capability Comparison
| Capability | User | Admin | Integrator |
|---|---|---|---|
| Viewing | |||
| View Live View | Permitted | All | All |
| View recorded Events | Permitted | All | All |
| Access ANPR/licence plate data | Permitted | All | All |
| Actions | |||
| Flag and share Events | Optional | ✓ | ✓ |
| Arm/disarm alarm panels | Optional | ✓ | ✓ |
| Issue audio challenges | Optional | ✓ | ✓ |
| Tunnel to network devices | – | ✓ | ✓ |
| Management | |||
| Create and manage Users | – | ✓ | ✓ |
| Adjust User Permissions | – | ✓ | ✓ |
| Access Audit Log | – | ✓ | ✓ |
| Configure system settings | – | ✓ | ✓ |
| Notifications | |||
| Receive health notifications | – | ✓ | ✓ |
| Receive alarm/analytics alerts | Optional | ✓ | ✓ |
| Login notifications sent to Admins | ✓ | ✓ | – |
| Special Access | |||
| Partner Portal and Quote Tool | – | – | ✓ |
| Installation statistics | – | – | ✓ |
| Can lock out Integrators | – | ✓ | – |
Key: ✓ = Yes | – = No | Optional = Requires permission to be enabled
Tip: Guest access isn't shown above because guests can only view specific shared content - they have no account and no configurable permissions.
When to Use Each Type
User
For staff who need to view cameras or footage but shouldn't change system settings.
Examples: Receptionist, security guard, police officer with temporary access
Key points:
- Access limited to specific Cameras you choose
- Cannot modify system configuration
- Each permission (audio challenge, arm/disarm) must be explicitly enabled
Admin
For system owners and decision makers who need full control.
Examples: Business owner, IT manager, facilities director
Key points:
- Full access to all Cameras, Users, and settings
- Receives login notifications when other users sign in
- Can lock out Integrators by disabling Support Access
Warning: Only grant Admin access to fully trusted individuals - they can delete footage and remove users.
Integrator
For security professionals who install and maintain systems.
Examples: Security installer during commissioning, ongoing maintenance provider
Key points:
- Similar to Admin but can be locked out at any time
- Access to Partner Portal, Quote Tool, and installation statistics
- Logins don't trigger notifications to Admins (but appear in Audit Log)
Warning: Don't choose Integrator if you're the system owner - use Admin. Integrator access is designed to be disabled after commissioning, which could lock you out of your own system.
Guest
For temporary, no-account access to specific content.
Examples: Police viewing incident footage, insurance assessor reviewing a claim
Key points:
- Access via shared link - no login required
- Can only view the specific Events shared with them
- Links can be set to expire
Quick Reference
| Scenario | Recommended Type |
|---|---|
| Business owner or decision maker | Admin |
| IT manager responsible for security | Admin |
| Receptionist viewing lobby cameras | User |
| Security guard monitoring site | User |
| Police officer needing temporary access | User or Guest |
| Insurance assessor reviewing incident | Guest |
| Security installer during commissioning | Integrator |
| Ongoing maintenance provider | Integrator |
Related Articles
- User Permissions - Configure what each user can access and do
- Audit Log - Track user activity across your system
- Getting Started for Integrators - Guide for security professionals
Referenced in: